Our experienced team has designed and implemented landscapes for 750-user deployments all the way up to 60,000-user deployments. For many of our customers, we manage those systems, too. Whether you already have a seasoned team of system administrators to support your landscape or have none at all, our Virtual Platform Management (VPM) and Technical Account Management (TAM) solutions insure that seasoned resources are supporting your users, addressing issues, and planning for growth.

Virtual Platform Management

  • A blended support team with expertise tailored to your landscape design
  • Application Management Services (AMS) for SAP BusinessObjects Suite (including Edge BI), SAP Crystal Server, SAP HANA, SAP Data Services, and SAP Information Steward
  • Support for On-premise, cloud-based, or hybrid landscapes
  • Sherlock-as-a-Service license included at no-charge for duration of managed service agreement
  • Provide 24×7 support for Severity 1 issues and the appropriate service level agreements for others
  • Capable of providing Tier 1 or Tier 2 supported as needed and Tier 3 support when you need it the most

Technical Account Management

  • Delivers the right strategy and insight into SAP product direction to plan BI initiatives
  • Oversees the relationship blending our TAM and VPM offerings
  • Creates and monitors KPIs critical to the management of the SAP BusinessObjects landscape and dependent BI